This is a lengthy post that is worth reading because it’s an absolutely breathtaking clusterfuck of bad customer service.
It’s like Barnes & Noble does hire people with brains — but somehow behind the scenes refuses to let them use their brains.
Barnes & Noble should make this better than fixed. You do that, B&N, by refunding the purchase price of that Nook, making it free, and throwing in two — yes, two — free $100 Gift Cards.
What, you’re going to squawk because your incompetency has a penalty on one sale? It should have a penalty for something this staggeringly stupid — and that’s it. And think of all the potential sales that post is killing. Fixing this ASAP is cheap in comparison.
Make it better than fixed, Barnes & Noble. All of the Internet is watching.