Barnes & Noble Nook Buyer Horror Story

Learn from my misery: Don’t buy a nook.

This is a lengthy post that is worth reading because it’s an absolutely breathtaking clusterfuck of bad customer service.

It’s like Barnes & Noble does hire people with brains — but somehow behind the scenes refuses to let them use their brains.

Barnes & Noble should make this better than fixed. You do that, B&N, by refunding the purchase price of that Nook, making it free, and throwing in two — yes, two — free $100 Gift Cards.

What, you’re going to squawk because your incompetency has a penalty on one sale? It should have a penalty for something this staggeringly stupid — and that’s it. And think of all the potential sales that post is killing. Fixing this ASAP is cheap in comparison.

Make it better than fixed, Barnes & Noble. All of the Internet is watching.

One Response to Barnes & Noble Nook Buyer Horror Story

  1. […] This post was mentioned on Twitter by Mike Cane and Mike Cane, LindaVandeVrede. LindaVandeVrede said: RT @jafurtado RT @mikecane: NEW POST: Barnes & Noble Nook Buyer Horror Story http://tinyurl.com/yj6kl6l […]

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